Frequently Asked Questions

Location

We are located in Dubai; however, our vehicles are available to rent throughout the United Arab Emirates.

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Business Hours

We are open 24 hours a day, 7 days a week for pick up and drop off of vehicles.  We will return any calls, WhatsApp messages or emails within business hours as soon as possible, 7 days a week.

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Replacement Vehicle

In case of an accident or breakdown, we will come to you and replace the vehicle as soon as possible.  

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Reservations

A reservation will be confirmed once the security deposit has been paid.​

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Cancellations​

Cancellations may be made up to 14 days in advance of hire with a charge of 5% of the total cost to cover transaction and administration charges that WAV Specialised Transport LLC has incurred..

Cancellations made within 13 days or less of the due vehicle collection date are subject to loss of deposit.

 

Vehicle Delivery & Return

The vehicle is to be delivered and returned to Galleria Mall in Al Barsha.

If you require the vehicle to be delivered or returned elsewhere, there will be a minimum fee based on the location. 

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You must not sit in a scooter while travelling in a WAV.
It is important to note that you cannot sit in a mobility scooter while travelling in a WAV.  Unlike a wheelchair, the passenger cannot be secured in the mobility scooter safely enough for travel. Mobility scooters are open at the sides and the handlebar could pose a serious risk of injury in the event of an accident.

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Airport Services

We are currently making changes to this.

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Driver’s Restrictions

All drivers must be at least 21 years old with a full license obtained more than one year prior to the rental period.  Please see Terms and Conditions regarding the mandatory license requirements.

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Additional Drivers

May be added at the time of booking and are subjected to the same mandatory requirements as the main driver.  There is no extra charge for this service.

 

What is a kneeling suspension system?

A kneeling system lowers the rear suspension on one side of the vehicle to decrease the incline of a wheelchair ramp or to make it fall flush with a curb. The majority of our vehicles have this feature – please see ‘Our Vehicles’ page.  The kneeling system can be switched off if required.

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Insurance

All of our vehicles have comprehensive insurance against accident damage, fire, theft, third party injury and damage.  The excess on the insurance is up to 3000 AED per claim. 

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Wheelchair Safety

Our vehicles offer a variety of restraints – Q’Straints, Q'Lock, EZ restraints and EZ Lock.  Please refer to each car to see specific details.

 

Wheelchair Passengers

Our vehicles can accommodate 1 or 2 wheelchair passengers – please see ‘Our Vehicles’ page.

 

Child Safety

You can provide your own child seat or use one of ours if available.  Please refer to the relevant government websites for up-to-date information regarding the legal requirements for child restraints.

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Payments

All major credit cards by Visa or Mastercard are accepted.  Bank transfers can be made using the bank details provided on your invoice.

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Toll Gates in Dubai and Abu Dhabi

Our cars are registered with the toll gates in Dubai (Salik) and Abu Dhabi (Darb).  Renters are not required to do anything when passing through a toll gate as it is all electronically activated.  You will be charged for any tolls incurred while driving the vehicles.  This will be payable at the end of the rental period.

Dubai has several Salik gates and each will incur a cost of 5 AED. Abu Dhabi has the Darb toll gates and each will incur a cost of 5 AED. 

 

No Smoking

A strict non-smoking policy applies in all vehicles. WAV reserves the right to charge for vehicle deodorising and loss of income whilst the vehicle is restored to its original smoke free condition.

 

Driving Range

The vehicle may be driven anywhere in the U.A.E.  If the renter would like to take the car outside of the U.A.E., prior permission must be obtained from WAV and any applicable insurance fees will be applied.

 

Kilometre allowance

We don’t have one!  Enjoy your time in the car without worrying about the kilometres you do.

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Fuel

The vehicle will be rented out with a full tank of fuel and must be returned with a full tank of fuel.  If refuelling is required, an additional fee of 300AED will be applied.

A standard full to full addition may be purchased at the time of booking for a cost of 300 AED so that the vehicle may be returned with less than a full tank of fuel.

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Traffic Fines

The renter is responsible for any traffic fines accrued during the rental period, including, (but not limited to) speeding, parking, phone use and seat belts.

 

The information of the traffic fine received from the government authority may be delayed, therefore we are not responsible for the delay in the customer being notified.

 

The charges, plus 10% administration fee, will be invoiced to the customer.